Frequently Asked Questions

We do not currently offer returns to customers. All Orders Are final, unless the item is damaged upon arrival. We advise that you kindly reach out to support for any questions or concerns with your order.

Shipping tends to vary so we recommend reading each product shipping estimate.

In stock items ship within 24 hours!
Pre-order items vary. Usually takes 2-4 weeks!

You can email us at Cxstlesinfo@gmail.com Or send a DM through Instagram @castles.us

We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products. If a mistake has been made with your order information, it’s quickest to reach out our Customer Service.

DM: TemporalRealm (Instagram)
Email: Cxsltesinfo@gmail.com